Terms and Conditions
General terms and conditions of the Proteini.si online store have been prepared to follow ZVpot, the Consumer Protection Act, GZS`s (Slovene Chamber of Commerce) guidelines, and international e-commerce codes. Proteini.si is an online store operated by Olymp sport Ltd, a provider of e-commerce, henceforth, referred to as the provider. The Terms and Conditions examine the operation of Proteini.si`s online shop, user rights, and the business relationship between the provider and a customer.
Information Accessibility (abstract of the legislation)
The provider is bound to always provide the customer the following:
- The company`s identity (name and place of business, registry number),
- Contact addresses, enabling fast and efficient communication (e-mail, phone),
- The essential information on goods or services (including after-sales services and warranties),
- Product availability (each product or service offered on the website should be accessible within a reasonable period),
- The conditions of product delivery and execution of services (mode, place and time of delivery),
- All prices must be clearly and unambiguously defined, and it must be clearly shown if they already include taxes and transport costs,
- Payment and delivery methods,
- An offer`s validity,
- The period within which it is possible to withdraw from the contract, and conditions for withdrawal; moreover, about whether a product can be returned and if so, how much it will cost the buyer,
- The process of an appeal must be elucidated, and include all contact information.
Due to the nature of online business Proteini.si`s offer is updated and changed often and quickly. The prices are presented as Regular prices and Online prices. Regular prices are usually the recommended retail price of the manufacturer or importer, or the prices created by the provider. Online prices are the prices applied to online purchases in the event of an immediate 100% payment by cash or payment of the invoice via bank transfer.
The Proteini.si store enables the following methods of payment:
- In cash on delivery,
- Through a transfer to the bank account,
- With a debit or credit card (Eurocard/Mastercard, Visa),
- Through Paypal.
The provider issues an invoice on a durable medium, with a breakdown of the costs and a notice to the customer on how to withdraw from the purchase and return the product, if necessary and possible.
The purchase agreement (order) is electronically stored on a server accessible to the provider and the customer, at any time on his user profile (My Corner).
Online prices apply to all members Club Members of Proteini.si. The user becomes a member by registering in the online store Proteini.si. Regular prices are the prices set for unregistered customers in the online store. Registration is also possible during the procedure of purchase. All prices include VAT, unless it is explicitly stated otherwise. Prices are valid at the time of purchase and haven`t got a predetermined value. Prices are valid cases of payment by the above stated methods of payment, under the above conditions. In the event that the price of the item changes during order processing, the customer will be informed. The provider will make the most effort to provide a lower price to the buyer, or offer a suitable solution that will be mutually satisfying. The purchase contract between the provider and the customer is concluded in the moment of the provider`s order confirmation (the customer receives an electronic message “Order Confirmed”). From then on, all prices and terms are fixed and apply to the provider, as well as the consumer.
1. Order in the queue
After submitting an order, the customer is notified by e-mail that the order was accepted in the queue. At this stage, the buyer has an option to cancel the order within 1 hour. The buyer can access always access exhaustive information on the status and content at the provider's website, specifically under the section "My corner".
2. Order confirmation
A minimum of two hours after an order`s admission into the queue, but not more than 48 hours, the provider of reviews the order, checks its availability and confirms or rejects it (providing a reason). The provider reserves the right, if necessary, to call the customer on his contact phone number. When the order is approved, the provider informs the customer by e-mail on delivery time. The contract between customer and supplier, to purchase an ordered item is definitively concluded at this stage.
3. Dispatched goods
The provider makes sure the ordered items are packed and dispatched according to schedule, and that the buyer is informed by e-mail or phone. In his message to the customer, the provider also informs the customer about the return policy, how to react in the event of delays in delivery, and in the event of an appeal.
The right to cancel a purchase, returning items
The consumer has the right to, within 14 days of receiving his order, inform the provider (contact e-mail: firstname.lastname@example.org), of their withdrawal from the contract, without having to state a reason for their decision. The cost to the consumer in this type of contract cancelation is the cost of returning items; the items must be returned within 30 days of the filed notice of contract withdrawal. The items must be returned intact and in the same quantity. Refund payments will be made as soon as possible, no later than 30 days after receiving the notification of withdrawal. The provider is not obliged to accept ransom shipments or shipments that do not meet the service provider`s General Terms and Conditions.
The provider of services has to deliver items according to schedule, which is indirectly dependent on the delivery company`s activity. Packages are delivered via Delivery service, priority mail GLS, or the Post of Slovenia. The expected time of delivery is 1 to 3 days, sometimes it can take longer because of special circumstances. In case you do not receive your package within 7 working days, call 040 248 248 or send an email: email@example.com.
Right to privacy
The provider legally binds oneself to permanently protect all personal data. These will be used exclusively for sending information material, offers, invoices, conducting their own research and analysis, and other necessary communication. User data shall in no case be handed over to a third party.
The provider can contact the customer through means of long distance communication, unless the latter specifically does not want to.
Commercial electronic messages must include the following elements:
- to be clearly and unambiguously marked as advertisements,
- the sender must be clearly visible,
- various campaigns, promotions and other marketing techniques, must be labeled as such; they should lay down clear rules of participation in them, • the user`s desire not to receive promotional messages should be respected.
Advertisements must be unambiguous (and age appropriate) and must be clearly separate from games and competitions. Any communication geared towards children should be age appropriate and not exploit children`s trust, lack of experience or sense of loyalty. The provider cannot take orders from someone, who they know or suspect to be a child, without having to have permission of a parent or a guardian. The provider cannot accept any personal data relating to children, without permission of their parents or guardians. Also, the provider may not issue data taken from children to a third party, an exception being parents or guardians. The provider is not allowed to offer free access to products or services harmful to children.
The provider tries with all might to ensure promptness and accuracy of the data published on their web site. However, the nature of items, their availability and price, change so rapidly that the provider can fail to correct the information on its website. In this case, the customer will be informed of the changes and allow cancellation or replacement of the item ordered. The provider is not responsible for the content of opinions on their items, written by visitors. The provider screens opinions prior to publication of reviews and rejects those that contain obvious untruths, and are misleading or offensive. The provider is does not answer to the information in opinions, and is exempt of any responsibility derived from the information in opinions. All products photographs are symbolic and do not guarantee the true properties of the product.
Complaints and disputes: The provider respects existing consumer protection legislation. The provider is obliged to establish an effective system for dealing with complaints. In the event of problems, the customer can contact the provider by phone or email. Complaints can be filed via the mail firstname.lastname@example.org or by writing a letter to the company. The provider will confirm that they have received a complaint within five working days and inform the customer on further inspection of the case. The provider is aware that the essential characteristics of consumer dispute, at least as far as solving the case, is disproportion between the economic value of the claim and the costs incurred in resolving the dispute. That is also a major reason, as to why the consumer does not initiate legal action. Therefore, the provider uses their best efforts to resolve any disputes amicably. We wish you a pleasant shopping! The Proteini.si team.
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Types of cookies
The Office of the Information Commissioner sorts cookies by categories of invasiveness:
- Temporary or Session Cookies,
- Permanent or Stored Cookies,
- Own Cookies,
- Other Cookies.
In the legislation and guidelines, each type of cookies is treated differently, which means it is difficult for website owners and web developers to reach compliance with the Law on Electronic Communications (Electronic Communications Act-1), and in particular, requires that they educate themselves on the issue of privacy in cookies. They must also inform their website visitors of them. If there is a case of a website using more invasive cookies, it must obtain consent for their use from visitors.
How to manage cookies?
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