Terms of use

Terms and Conditions
 
The General Terms and Conditions of the Proteini.si Online Shop are compiled in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (Zvop-1) and the recommendations of the Chamber of Commerce and Industry (GZS) and international codes for e-business.
Proteini.si is an online store operated by Olymp Sport d.o.o., Vojvode Zivojina Misica br. 10, 78000 Banja Luka, BIH, a provider of e-commerce services, and is responsible for all content and prices on the website proteini.si (hereinafter referred to as the Provider).
The Terms and Conditions examine the operation of Proteini.si Online Shop, user rights, and the business relationship between the provider and a customer

Information Accessibility (abstract of the legislation)
 
The provider is bound to always provide the customer the following:
- The company`s identity (name and place of business, registry number),                       
- Contact addresses, enabling fast and efficient communication (e-mail, phone),
- The essential information on goods or services (including after-sales services and warranties),
- Product availability (each product or service offered on the website should be accessible within a reasonable period),
- The conditions of product delivery and execution of services (mode, place and time of delivery),
- All prices must be clearly and unambiguously defined, and it must be clearly shown if they already include taxes and transport costs,
- Payment and delivery methods,
- An offer`s validity,
- The period within which it is possible to withdraw from the contract, and conditions for withdrawal; moreover, about whether a product can be returned and if so, how much it will cost the buyer,
- The process of an appeal must be elucidated, and include all contact information.

Offered items
 
Due to the nature of online business Proteini.si`s offer is updated and changed often and quickly. The prices are presented as Regular prices and Online prices. Regular prices are usually the recommended retail price of the manufacturer or importer, or the prices created by the provider. Online prices are the prices applied to online purchases in the event of an immediate 100% payment by cash or payment of the invoice via bank transfer.

Payment methods

The Proteini.si store enables the following methods of payment:
- In cash on delivery,
- Through a transfer to the bank account,
- With a debit or credit card (Eurocard/Mastercard, Visa),
- Through Paypal.

The provider issues an invoice on a durable medium, with a breakdown of the costs and a notice to the customer on how to withdraw from the purchase and return the product, if necessary and possible.
The purchase agreement (order) is electronically stored on a server accessible to the provider and the customer, at any time on his user profile (My Corner).

Prices

Online prices apply to all members Club Members of Proteini.si. The user becomes a member by registering in the online store Proteini.si. Regular prices are the prices set for unregistered customers in the online store. Registration is also possible during the procedure of purchase. All prices include VAT, unless it is explicitly stated otherwise. Prices are valid at the time of purchase and haven`t got a predetermined value. Prices are valid cases of payment by the above stated methods of payment, under the above conditions. In the event that the price of the item changes during order processing, the customer will be informed. The provider will make the most effort to provide a lower price to the buyer, or offer a suitable solution that will be mutually satisfying. The purchase contract between the provider and the customer is concluded in the moment of the provider`s order confirmation (the customer receives an electronic message “Order Confirmed”). From then on, all prices and terms are fixed and apply to the provider, as well as the consumer.

Invoice
For orders addressed to EU countries, the invoices are issued by company Rolnet d.o.o., Blejska Dobrava 42, 4273 Blejska Dobrava, Slovenia (registration number 2024691000, VAT number SI44085206), which is liable for VAT. For communication with the company you can use general e-mail address info@proteini.si or phone number +386 40 248 248.

Purchase procedure

1. Order confirmed
Two hours after receiving the order, but not exceeding 48 hours, the Seller shall review the order, check the availability of the products, and confirm the order or reject it specifying the reason. The Seller reserves the right to call the customer to his contact telephone number, if necessary. Upon confirmation of the order, the Seller informs the customer by e-mail, about the estimated delivery time. The purchase agreement between the customer and the Seller is irrevocably concluded at this stage.

2. Order dispatched
The Seller packs the purchased goods and dispatches them within promised time period, informing the customer by e-mail or phone about the shipping details. In this communication the Seller also informs the customer about the return policy, how to act in the case of delivery delay and in case of withdrawal from the purchase agreement.

Right of withdrawal
You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods (first good, in case of multiple packages). To exercise the right of withdrawal, you must inform the company Rolnet d.o.o., Blejska Dobrava 42, 4273 Blejska Dobrava, Slovenia, of your decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post, or e-mail to info@proteini.si). You may use the attached model withdrawal form (link to the form), but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
 
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you for products. Without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. You will have to bear the direct cost of returning the goods.
 
We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
 
The goods must be returned unused, undamaged, in original packaging with all accompanying documentation. In case the returned goods are damaged, in modified quantity or in non-original packaging, no refund is possible.

Delivery

Unless otherwise indicated by the customer at the time of order, delivery of the goods will be carried out at the place indicated by the customer in the order by means of a carrier chosen by the supplier. Delivery of ordered goods will take place within foreseen timeframe (sometimes due to special circumstances the delivery may take longer). Customer acknowledges that the delivery terms are intended as merely indicative, they can not in any way be considered essential and do not in any way bind the supplier. If you do not receive the package within expected delivery time frame, please contact us at +386 40 248 248 or info@proteini.si. For more information about the delivery times, please visit this link.

Right to privacy

The provider legally binds oneself to permanently protect all personal data. These will be used exclusively for sending information material, offers, invoices, conducting their own research and analysis, and other necessary communication. User data shall in no case be handed over to a third party.

Communication

The provider can contact the customer through means of long distance communication, unless the latter specifically does not want to.

Commercial electronic messages must include the following elements:
- to be clearly and unambiguously marked as advertisements,
- the sender must be clearly visible,
- various campaigns, promotions and other marketing techniques, must be labeled as such; they should lay down clear rules of participation in them, • the user`s desire not to receive promotional messages should be respected.

Child safety

Advertisements must be unambiguous (and age appropriate) and must be clearly separate from games and competitions. Any communication geared towards children should be age appropriate and not exploit children`s trust, lack of experience or sense of loyalty. The provider cannot take orders from someone, who they know or suspect to be a child, without having to have permission of a parent or a guardian. The provider cannot accept any personal data relating to children, without permission of their parents or guardians. Also, the provider may not issue data taken from children to a third party, an exception being parents or guardians. The provider is not allowed to offer free access to products or services harmful to children.

Settlement of consumer disputes

The Seller does not recognize any contractor as competent for out-of-court dispute settlement regarding consumer disputes, which the consumer may trigger in accordance with the Out-of-Court Resolution of Consumer Disputes Act.
 
The Seller therefore publishes an electronic link to the platform for online dispute resolution for consumer disputes (ODR). The platform is available to consumers at the following address.
 
The ODR platform was established by regulation (EU) No 524/2013 of the European parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).

Discharge responsibilities

The provider tries with all might to ensure promptness and accuracy of the data published on their web site. However, the nature of items, their availability and price, change so rapidly that the provider can fail to correct the information on its website. In this case, the customer will be informed of the changes and allow cancellation or replacement of the item ordered. The provider is not responsible for the content of opinions on their items, written by visitors. The provider screens opinions prior to publication of reviews and rejects those that contain obvious untruths, and are misleading or offensive. The provider is does not answer to the information in opinions, and is exempt of any responsibility derived from the information in opinions. All products photographs are symbolic and do not guarantee the true properties of the product.                                                                
Complaints and disputes: The provider respects existing consumer protection legislation. The provider is obliged to establish an effective system for dealing with complaints. In the event of problems, the customer can contact the provider by phone or email. Complaints can be filed via the mail info@proteini.si or by writing a letter to the company.  The provider will confirm that they have received a complaint within five working days and inform the customer on further inspection of the case. The provider is aware that the essential characteristics of consumer dispute, at least as far as solving the case, is disproportion between the economic value of the claim and the costs incurred in resolving the dispute. That is also a major reason, as to why the consumer does not initiate legal action. Therefore, the provider uses their best efforts to resolve any disputes amicably. We wish you a pleasant shopping! The Proteini.si team.

Cookies

What are cookies? Cookies are small files containing information temporarily stored on your computer when you visit websites.  With them a website identifies you and remembers information about your visit and gives you a friendly and simpler web service. By using cookies we adapt our web content, remember your preferences and record visits to our online store. Browsing our website/store is easier, faster, and more efficient by using cookies.

Cookies are an integral part of modern websites and in themselves are not harmful, and do not contain viruses or any other malicious code. Cookies do not give the website operator access to your computer, and data collected through cookies does not include personal information. We use Session Cookies for the purpose of our website/store. These are necessary for the operation of content editing and display, and ensure a proper reception of electronic messages and site content. Cookies are deleted when the user leaves the website.

Types of cookies

The Office of the Information Commissioner sorts cookies by categories of invasiveness:
- Temporary or Session Cookies,
- Permanent or Stored Cookies,
- Own Cookies,
- Other Cookies.

In the legislation and guidelines, each type of cookies is treated differently, which means it is difficult for website owners and web developers to reach compliance with the Law on Electronic Communications (Electronic Communications Act-1), and in particular, requires that they educate themselves on the issue of privacy in cookies. They must also inform their website visitors of them. If there is a case of a website using more invasive cookies, it must obtain consent for their use from visitors.

How to manage cookies?

Most web browsers allow you to set your cookies. Cookies can be rejected or accepted with an in-built function in web browsers. If you choose to decline cookies, you may continue to use our site, but it may cause certain sub-sites not to work properly.

The cookies we use on our site/in our shop Proteini.si:
Name: PHPSESSID
Purpose: to establish user session and activities of cookies,
Name: sellang
Purpose: Identification of a user`s geographical location and registration/login
Name: lsshopuserid
Purpose: user registration and identification
Name: cookie_directive
Name: Checking cookies confirmation

Our Partners:
Name: NID
Purpose: Scanning location on google maps
Company: Google Maps, Name: VISITOR_INFO1_LIVE; demographics; use_hitbox; YSC; PREF
Purpose: User`s video player settings
Company: Youtube
Name: act; c_user; CSM; DATR; fr; lu; p; presence; s; xs; reg_fb_gate; reg_fb_ref
Name: Facebook Plug-in Operation
Company: Facebook
Name: _utma; _utmb; _utmc; _utmv; _utmz; _ga
Purpose: Statistics of web-views
Company: Google Analytics